We are currently recruiting for a Night Auditor to join us at Distrikt Hotel Pittsburgh
We are currently looking for our Night Auditor for a new and exciting boutique hotel in Downtown Pittsburgh. Featuring 185 guest rooms in a historic building painstakingly repurposed with travelers’ in mind, Distrikt Hotel Pittsburgh promises to be one of the most interesting hotels that Pittsburgh has seen.
Summary: Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Essential Job Functions:
Greet guests in a professional manner as they arrive and depart hotel and perform check-in and check-out process with professionalism and accuracy.
Answer multi-line telephone in a professional manner (i.e transferring calls and taking messages as needed).
Verify credit card terminals are batched and that terminal totals match with cashier audit reports and reconcile discrepancies of charges on house accounts.
Enter/Change reservation information on the computer system and post charges to guest accounts and in Property Management System.
Process payments from guests, close and balance out guest accounts by making necessary corrections to folio.
Count and balance cash, credit cards and direct bill accounts and investigate or analyze out-of-balance situations and make adjustments or corrections as needed.
Update Future Revenue Report and various computer audit reports.
Assist clients with reservations and inquiries including, but not limited to room rates, hotel amenities, and information regarding the local area via phone, email, and in-person in a prompt, professional and informative manner.
Arrange services for guest when requested by working with other departments or third parties affiliates as appropriate.
Maximize revenue and cash flow by promoting hotel services, up-selling room types and adhering to credit and inventory control processes.
Strictly follow hotel policy regarding cash banks.
Must be legally eligible to work in the United States, and provide proper ID.
Open Availability - Ability to work weekends and overnight is a must.
A basic knowledge of Mac computers.